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Courtenell Pty Ltd Terms & Conditions

The following terms and conditions apply to all purchases of WHS training courses:

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Definitions

 

  • Business day (also referred below as working day) means a day except a Saturday, Sunday or public holiday in the State that training is delivered.

  • Course refers to training and events provided by Courtenell. They include classroom training, seminars, workshops, and virtual (on-line) training courses and workshops.

  • Credit refers to monies left on file to the credit of the client which is available as payment, or part payment, for future courses, products and services. Credits are valid for a period of 12 months from date of issue, after which time they will expire. They are valid as payment, or part payment, for purchasing further courses, products and services.

  • Face-to-Face Learning refers to the delivery of courses materials such as course readings and case studies in a classroom environment, with materials also available to you online. Assessments are completed post workshop.

  • Virtual Training refers to delivery of course materials such as course readings and case studies in an online environment with some resources posted or couriered to you.

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Transfer of Booking (change of date) - PUBLIC COURSES

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  • Notice period: 14+ Working Days before the commencement of Course, Fee payable: $139 + GST (Admin fee) payable

  • Notice period: 8-14 Working Days before the commencement of Course, Fee payable: 50% of the course cost payable

  • Notice period: 3-7 Working Days before the commencement of Course, Fee payable: 75% of the course cost payable

  • Notice period: 2 Working Days or less before the commencement of Course, Fee payable: 100% of the course cost payable

 

Important Notes

  • Transfers must be arranged at time of notification. Transfer to other date is subject to availability

  • Transfers and Rescheduling must be confirmed in writing

  • Transfer fee or rescheduling fees are payable within 7 days of invoice

 

Cancellation of Booking - PUBLIC COURSES

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  • Notice period: 14+ Working Days before the commencement of Course, Fee payable: $139 + GST (Admin fee) payable

  • Notice period: 8-14 Working Days before the commencement of Course, Fee payable: 50% of the course cost payable

  • Notice period: 3-7 Working Days before the commencement of Course, Fee payable: 75% of the course cost payable

  • Notice period: 2 Working Days or less before the commencement of Course, Fee payable: 100% of the course cost payable

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Important Notes

  • Cancellations must be in writing by email. Cancellation fee payable within 7 days of invoice

 

Non Attendance ("No-show")

 

  • If a person is booked for a course and does not attend without notifying us in advance, the full course fee is payable.

 

SafeWork NSW HSR Catch Up Days

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  • Catch-up day cost for missed days on a Public course: $250.00 + GST per day

  • Catch-up day cost for missed days on a Virtual course: $350.00 + GST per day

  • If more than one day missed: All catch-up days must be on the same course


Real-Time Remote Delivery Conditions – (For MS Teams or Zoom)
 

  • All participants must be fully able to use MS Teams or Zoom features that may be used in training.

  • All participants are required to attend all MS Teams or Zoom broadcasts in a quiet room with no distractions, including from other people, animals, external events producing noise, or any occurrence which otherwise may cause audio or visual technical problems during the session.

  • Any technical issues with inadequate network connectivity or inadequate internet service speed are wholly participant’s responsibility.

  • All participants have a tablet / computer (not a mobile phone) with microphone and camera. Camera MUST BE ON at all times. If a participant’s camera is not on, the trainer will be unable to verify attendance and participation and therefore cannot validate or confirm completion of the training. If any course participant leaves the Virtual session for a period that is in excess of the required attendance for any module, subject, or whole day the participant will be deemed to have missed a day of the course and will be required to do a “catch up day”

  • For HSR and HSR Refresher Course Only: EOI form must be completed and sent to the trainer before the course commences. The participant must have the required photo identification that contains name, address and the participant’s date of birth for the trainer to sight on the first day of training. 

  • All other forms (including) feedback forms must be completed and emailed to train@courtenell.com.au before ending the Virtual session.

  • Virtual Training sessions may be recorded by Courtenell for training and coaching purposes. Participants will be notified if the session is being recorded.

  • As this training is a collaborative and cooperative exercise between trainer and all participants, participants are advised to notify the trainer. Regular breaks will be planned to reduce any fatigue that some participants may experience during the virtual training sessions. 

 

Transfer of Booking (change of date) - ON SITE COURSES

 

  • Notice period: 14+ Working Days before the commencement of Course, Fee payable: $139 + GST (Admin fee) payable

  • Notice period: 8-14 Working Days before the commencement of Course, Fee payable: $250 for each day of course payable

  • Notice period: 3-7 Working Days before the commencement of Course, Fee payable: $500 for each day of the course payable

  • Notice period: 2 Working Days or less before the commencement of Course, Fee payable: 100% of the course cost payable

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Important Notes:

  • Transfers must be arranged at time of notification. Transfer to other date is subject to availability

  • Transfers and Rescheduling must be confirmed in writing

  • Transfer fee or rescheduling charges are payable within 7 days of invoice

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Cancellation of Booking (change of date) - ON SITE COURSES

 

  • Notice period: 14+ Working Days before the commencement of Course, Fee payable: $139 + GST (Admin fee) payable

  • Notice period: 8-14 Working Days before the commencement of Course, Fee payable: 50% of the course cost payable

  • Notice period: 3-7 Working Days before the commencement of Course, Fee payable: 75% of the course cost payable

  • Notice period: 2 Working Days or less before the commencement of Course, Fee payable: 100% of the course cost payable

  • Notice period: Trainer arrives (no notice given), Fee payable: 100% of the course cost payable

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Important Notes:

Cancellations must be in writing by email. Cancellation fee payable within 7 days of invoice

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Catch up days

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  • Catch-up day cost for missed days on a Public course: $250.00 + GST per day

  • Catch-up day cost for missed days on a Virtual course: $350.00 + GST per day

  • If more than one day missed: All catch-up days must be on the same course

  • Full certificate requires completion of all topics; otherwise, Topic Completion Statement will be issued

 

Additional Charges:  EARLY/LATE START - ON SITE COURSES

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  • Training commencing Between 5:30am - 7:30am - $150 + GST

  • Training commencing Between 5.30pm - 7:30pm - $200 + GST

  • Training commencing Between 7:30pm - 9:30pm - $300 + GST

  • Training commencing Between 9:30pm - 5:30am - $400 + GST

  • Training commencing Weekends or Public Holidays - $400 + GST

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Course materials

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  • Course training materials are included as part of all on‑site training programs and are provided to the client at no additional cost.

  • Course materials and/or additional course packs are non-refundable items.


Choosing the right course

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  • The person making the course booking (organiser) should take all necessary steps to ensure that the course they have chosen is the most suitable and fit-for-purpose for their needs. We encourage you to discuss your requirements with a Courtenell consultant to help you decide. 

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Course Cancellations by Courtenell

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  • Courtenell reserves the right to cancel, in its sole discretion, any particular course. In the event a specific course is cancelled, participants will be contacted by us to arrange a transfer to an alternative course date. Courtenell will endeavour to provide notification as early as possible of any course changes.

  • Courtenell assumes no responsibility for non-refundable airline-tickets, accommodation, deposits, or any other expenses incurred due to course cancellations.


Copyright

 

  • Courtenell training material, including presentations and digital material are protected by copyright, and cannot be used without express permission from Courtenell. No part of any Courtenell training material may be reproduced or copied in any form or by any means (graphic, electronic, mechanical, including photocopying, recording, taping, or information retrieval systems) without the written permission of Courtenell Pty Ltd. 


Access & Equity

 

  • Courtenell is committed to providing an equitable inclusive learning environment for all participants. To this end, Courtenell, shall ensure that all prospective participants are afforded non-discriminatory access to its training programs.

  • Courtenell strives to provide a learning environment of the highest standard and asks that participants support this through appropriate behaviour whilst attending the course.


Literacy and numeracy

 

  • Courtenell endeavours to enhance effective participation by all adults in vocational education and training, in the workplace and the communities, by providing information on quality English literacy and numeracy programs and services, where a participant requests such support.


Privacy

 

  • Courtenell holds personal information in accordance with National Privacy Principles. The personal information disclosed by you will be used for the purposes of identifying you and confirming your participation. If applicable, financial information disclosed by you will be used only for the purposes of affecting the transaction to which it relates.

  • Courtenell undertakes to ensure that personal information is held in a secure environment and is protected from misuse, loss, unauthorised access, modification or disclosure.

  • Courtenell does not permit third parties to access and/or use information about you other than to perform the service that Courtenell has contracted with them to provide, or as required by law. All suppliers, agents and third-party companies are required to agree to protect your information in the same way we do.

  • Courtenell will, upon your request and subject to applicable privacy laws, provide you with access to your personal information held by us.

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Complaints and Appeals

 

  • In the event you are dissatisfied with Courtenell’s services or disagree with an assessment decision you may access the Courtenell’s Complaints and Appeals process. In the first instance attempts to resolve issues should be addressed directly with the relevant staff member before lodging a complaint or appeal.

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