Privacy Policy
1. We respect your privacy
Courtenell respects your right to privacy, and this policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
2. What personal information we collect
We may collect the following types of personal information from you:
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name
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address
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phone number
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email address
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information about the goods or services you have ordered (e.g. specific instructions for on-site training.)
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information from enquiries you have made
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communications between us
3. How we collect your personal information
We collect personal information from you in a variety of ways, including when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
4. Use of your personal information
We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.
5. Security and Accountability of Personal Information
We are committed to protecting your personal information and take reasonable steps to secure it from misuse, interference, loss, unauthorised access, modification, or disclosure, in accordance with the Privacy Act 1988 (Cth). We implement a variety of physical, technical, and administrative security measures, including [e.g., encryption, access controls, firewalls, and secure destruction of data]. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with our obligations under the Notifiable Data Breaches (NDB) scheme.
6. Access to your personal information
You can access and update your personal information by contacting us at train@courtenell.com.au
7. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to train@courtenell.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
8. Changes
Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.
9. Website
When you visit our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
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Cookies: As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.
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Third party sites: Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.