This course has been developed to provide you with an understanding of how to deal with and de-escalate conflict.

 

Learning outcomes

This course will provide an understanding of:
 

• drivers and influences that can lead to and escalate conflict

• the human body's reaction when faced with conflict

• key signs of increasing tension in individuals

• how to assess threat and risk using a logical threat and risk assessment model

• some aspects of the law in relation to conflict

• how to formulate strategies to minimise personal risk in conflict situations, and practical techniques to de-escalate and manage conflict.

 

Course features:
 

• professional audio

• animation and interactivity

• multi-device compatible

• formative assessments, and

• a certificate of completion.

 

Estimated Duration

40 minutes

 

Target Audience

The course has been designed to provide training for staff in all Australian organisations.