This course explores positive values and practices that foster harmonious and positive working environments. Recognising positive relationship characteristics, applying collaborative conflict resolution processes, and adhering to workplace standards and practices will equip you to foster positivity and navigate conflicts with confidence - both at work and in your personal life.
Target Audience
This on line eLearning course is tailored for individuals of all professional backgrounds and experience levels, offering essential skills in a wide array of everyday situations and settings. Whether you're just starting out in your professional journey or looking to take your career to the next level, this range is designed to equip you with skills and strategies to achieve your career goals.
Learning Outcomes
Explore communication scenarios and extract lessons from everyday interactions to improve collaboration and recognise the characteristics of positive workplace relationships. Understand the significance of diversity considerations in maintaining positive relationships and managing conflicts effectively. Develop skills in conflict management, including collaborative conflict resolution processes and adherence to workplace standards and practices.
Topics include:
Maintaining Positive Relationships and Managing Conflict: Communication Scenarios - Extracting Lessons from Everyday Interactions - Diversity Considerations - The Importance of Collaboration - Recognising Positive Relationship Characteristics - Conflict Management - Collaborative Conflict Resolution Processes - Workplace Standards and Practices.