Four steps to achieve effective consultation for Managers and Supervisors
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Courtenell Pty Ltd

as Trustee for the Vowles Family Trust

WHS Training Specialists, Sydney, Australia ~ PO Box 622 Broadway NSW 2007

ABN: 42164393628 ~ ACN: 050109281

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Four Steps to Achieve Effective Consultation for Managers and Supervisors

Managers and Supervisors do have a very important role to play in helping to achieve compliance with WHS legal requirements and a safe and healthy workplace. See previous article “Why Managers and Supervisors Have a Vital Role in WHS Compliance

A key part of this role involves the area of consultation with workers and others in your workplace about WHS which is a very worthwhile and satisfying process. Consultation for Managers and Supervisors is a two way process between themselves and the workers that they are responsible for, including anyone who could be affected by the activities in their area of control.

How to Consult

Effective Consultation between Managers, Supervisors, Workers and Others involves four steps, which are:

  1. Talk to each other about health and safety concerns
  2. Listen to concerns and raise concerns
  3. Seek and share views and relevant work health and safety information
  4. Consider what workers and others say and give them a reasonable opportunity to contribute to the decision making process

These four steps should be used in any consultation situation.

When You Should Consult

You are required by the WHS Act to consult with workers and others when any of the following occur:

- procedures for consulting with workers

- resolving health and safety issues

- monitoring the health of your workers

- monitoring conditions at the workplace

- providing information and training for workers

Encouraging Consultation

Your consultation efforts will be helped by encouraging workers in your area of responsibility to:

Consultation Arrangements under the Act

The above four steps should be used in any of the three methods of consultation set out in the WHS Act that you may be using, see diagram below.

In a small workplace where workers can directly approach the business owner or senior management ‘Other agreed arrangements’ may be appropriate, but where a workplace has a medium or larger workforce more formalized consultation methods may need to be established, such as committees and HSRs. A HSR represents the health and safety concerns of their workgroup. Committees provide a central co-ordination point for consultation and other health and safety matters in the workplace.

Whatever method is used the four steps given above should be used by Managers and Supervisors

You may find other useful information on this subject in the Consultation, Cooperation and Coordination Code of Practice.

The subject of consultation and what should be done about it is covered in full in the following courses conducted by Courtenell:

Health and Safety Representative 5 Day Course

Effective Health and Safety Committee Course (3 Day)

WHS Risk Management for Supervisors and Managers course

Consultation Training:

Committee Training

Effective Health and Safety Committee Course (3 Day)

HSR Training

Health and Safety Representative 5 Day Course

Training for Managers

WHS Risk Management for Supervisors and Managers course

Related Articles

Who can attend the WorkCover HSR Courses

Options for WHS Consultation Training

How to Consult with workers

OHS Consultation in 2012

Health and Safety Committees

HSR Training

‘Your Safety



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