Dealing with Workplace Conflict Online Course

This course has been developed to provide you with an understanding of how to deal with and de-escalate conflict.

 

Learning outcomes

This course will provide an understanding of:
 

  • drivers and influences that can lead to and escalate conflict

  • the human body's reaction when faced with conflict

  • key signs of increasing tension in individuals

  • how to assess threat and risk using a logical threat and risk assessment model

  • some aspects of the law in relation to conflict

  • how to formulate strategies to minimise personal risk in conflict situations, and practical techniques to de-escalate and manage conflict.

 

Course features:
 
  • professional audio

  • animation and interactivity

  • multi-device compatible

  • formative assessments, and

  • a certificate of completion.

 

Estimated Duration

40 minutes

 

Target Audience

The course has been designed to provide training for staff in all Australian organisations.

Enrollments

Course Information

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Courtenell Pty Ltd

as Trustee for the Vowles Family Trust

WHS Training Specialists, Sydney, Australia  

train@courtenell.com.au ~ PO Box 622 Broadway NSW 2007

ABN: 42164393628 ~ ACN: 050109281