Dealing with Workplace Conflict Online Course

This course has been developed to provide you with an understanding of how to deal with and de-escalate conflict.


Learning outcomes

This course will provide an understanding of:

  • drivers and influences that can lead to and escalate conflict

  • the human body's reaction when faced with conflict

  • key signs of increasing tension in individuals

  • how to assess threat and risk using a logical threat and risk assessment model

  • some aspects of the law in relation to conflict

  • how to formulate strategies to minimise personal risk in conflict situations, and practical techniques to de-escalate and manage conflict.


Course features:
  • professional audio

  • animation and interactivity

  • multi-device compatible

  • formative assessments, and

  • a certificate of completion.


Estimated Duration

40 minutes


Target Audience

The course has been designed to provide training for staff in all Australian organisations.

dealing with workplace conflict.PNG


Course Information